Privacy policy

Information Covered

This Policy applies when an individual:

  • Visits or browses techh.store
  • Places or attempts to place an order
  • Creates or uses a customer account
  • Contacts customer support
  • Requests delivery, withdrawal, return, or refund
  • Subscribes to an optional marketing service
  • Otherwise interacts with the store

Data We May Process

Depending on the interaction, we may process:

  • Name and contact details
  • Billing and delivery addresses
  • Email address
  • Account and authentication information
  • Products ordered and order history
  • Payment status and transaction references
  • Return, refund, and complaint information
  • Communications sent to customer support
  • IP address, browser, device, language, and technical log information
  • Cookie identifiers and store interaction data
  • Fraud-prevention and security information

Payment-card details may be processed directly by the selected payment provider rather than stored by Natamour GmbH.

Purposes and Legal Bases

Personal data may be used to:

  • Process orders and perform purchase contracts
  • Arrange delivery and provide order updates
  • Administer payments, returns, refunds, and complaints
  • Respond to pre-contractual questions
  • Meet accounting, tax, commercial, and legal obligations
  • Protect the store, customers, and payment systems from fraud
  • Maintain and improve store functionality
  • Establish, exercise, or defend legal claims
  • Send optional marketing based on consent or another permitted legal basis

Processing may rely on contract performance, pre-contractual steps, legal obligations, legitimate interests, or consent.

Shopify and Other Recipients

  • techh.store uses Shopify ecommerce infrastructure.
  • Shopify may process information required for hosting, checkout, security, store administration, and related services.
  • Information may also be shared, where necessary, with:
    • Payment providers
    • Delivery and fulfillment providers
    • Hosting and technical-support providers
    • Security and fraud-prevention services
    • Accounting, legal, and professional advisers
    • Public authorities where disclosure is legally required

Cookies

  • Essential technologies may be used for shopping-cart, checkout, security, account, and preference functions.
  • Optional analytics or marketing technologies should be activated only in accordance with applicable consent requirements.
  • Cookie choices may be managed through the store’s consent controls and browser settings.
  • Disabling essential technologies may prevent parts of the store from working properly.

International Transfers

  • Some service providers may process data outside Germany or the European Economic Area.
  • Where required, transfers will rely on an adequacy decision, standard contractual clauses, or another legally recognized safeguard.

Retention

  • Data is retained only for as long as necessary for the relevant purpose.
  • Order and financial records may be retained for statutory accounting, tax, and commercial periods.
  • Support, fraud-prevention, and dispute records may be retained while reasonably needed to resolve issues or protect legal rights.
  • Data will subsequently be deleted, anonymized, or restricted as appropriate.

Individual Rights

Subject to applicable law, individuals may request:

  • Access to their personal data
  • Correction of inaccurate or incomplete information
  • Deletion
  • Restriction of processing
  • Data portability
  • Withdrawal of consent
  • Objection to processing based on legitimate interests
  • Objection to direct marketing

Requests may be sent to info@techh.store. Reasonable identity verification may be required.

Individuals may also complain to a competent data-protection supervisory authority.

Security and Updates

  • Reasonable technical and organizational safeguards are used to protect personal data.
  • No internet transmission or storage system can be guaranteed to be completely secure.
  • This Policy may be updated when store practices, services, or legal requirements change.