Shipping policy

  • Store: techh.store
  • Operator: Natamour GmbH

Delivery Estimate

  • Orders normally have an estimated transit period of 3 to 12 days after dispatch.
  • Processing time before dispatch is separate and may be displayed during checkout or in the order confirmation.
  • Delivery estimates are not absolute guarantees.

Available Delivery Options

  • Available destinations, shipping methods, and charges are shown at checkout.
  • An order cannot be delivered where no shipping method is offered.
  • Separate products may arrive in different parcels where operationally necessary.

Address Changes

  • Customers must provide a complete and accurate delivery address.
  • Address corrections should be requested immediately through info@techh.store.
  • Changes cannot be guaranteed once an order has entered fulfillment or been dispatched.
  • Additional costs caused by an incorrect address will be handled in accordance with applicable law.

Tracking

  • Tracking information will be supplied where the selected carrier provides it.
  • Tracking activation may take time after dispatch.
  • A tracking status is controlled by the carrier and may not update continuously.

Delays and Missing Parcels

  • Delays may result from carrier congestion, public holidays, weather, customs procedures, security checks, or incorrect delivery details.
  • Customers whose order has not arrived within the applicable estimate should email info@techh.store with the order number and delivery address.
  • We may contact the carrier and request additional information before resolving a missing-delivery claim.

Damaged Deliveries

  • Visible package damage should be photographed where possible.
  • Customers should retain the packaging and contact us promptly.
  • Acceptance of a damaged parcel does not automatically remove mandatory consumer rights.

International Delivery

  • If international shipping is offered, customs declarations and import procedures may apply.
  • Duties, taxes, clearance charges, and the party responsible for them should be shown at checkout or otherwise communicated before purchase where applicable.