Refund policy

Eligible products may be returned within 30 calendar days after delivery.
To request a return, email info@techh.store before sending the product.
The request should include:
- Order number
- Customer name and email address
- Product to be returned
- Reason for the request
- Photographs where the product is damaged, defective, incomplete, or incorrect
Products sent without prior return instructions may be delayed or refused where permitted by law.

Voluntary returns should be unused, complete, and in resalable condition.
Original packaging, labels, accessories, manuals, and included components should be returned where reasonably possible.
Customers may inspect a product as they would in a physical shop.
A refund may be reduced if handling beyond a reasonable inspection has caused a loss in value.

Where permitted by applicable law, return rights may not apply to:

Products made to a customer’s specifications or clearly personalized
Goods that deteriorate or expire rapidly
Sealed hygiene or health-protection products after their seal has been removed
Digital content supplied after the customer expressly requested immediate performance and acknowledged the loss of the withdrawal right
Services fully performed after the required prior consent
Other products excluded under mandatory consumer law

These exclusions do not remove rights concerning defective or non-conforming goods.

Contact info@techh.store promptly if a product arrives damaged, defective, incomplete, or different from the order.
Keep the product and its packaging until the matter has been reviewed.
We may request photographs or other reasonable evidence.
Depending on the circumstances and applicable law, the remedy may include repair, replacement, price reduction, or refund.

Returned products will be inspected after receipt.
Once approved, the refund will normally be issued to the original payment method.
Banks and payment providers may require additional time to display the refund.
Under a statutory withdrawal, the standard outbound delivery charge will be reimbursed where required by law.
Additional costs resulting from premium or express delivery are not necessarily refundable.

Eligible EU consumers generally have 14 days to withdraw from an online purchase without giving a reason.
For goods, the period generally begins when the customer, or a nominated third party other than the carrier, receives the goods.
A clear withdrawal statement may be sent to:
- Natamour GmbH
- Mittelstraße 41, 53175 Bonn, Germany
- info@techh.store
Where an electronic withdrawal function is available on the store, it may also be used.
Following a valid withdrawal, the customer must return the goods within the legally applicable period.
Reimbursement will be made within the statutory period. We may withhold reimbursement until the goods or reliable evidence of return has been received.
The voluntary 30-day return option does not restrict statutory withdrawal, warranty, or conformity rights.

To: Natamour GmbH, Mittelstraße 41, 53175 Bonn, Germany, info@techh.store
I/We hereby give notice that I/We withdraw from the contract for the sale of the following goods:
Goods:
Order number:
Ordered on/received on:
Customer name:
Customer address:
Signature, only if submitted on paper:
Date: